Cinched By Chloe faqs

GENERAL

Cinched by Chloe dresses are designed to cinch and accentuate your beautiful figure.

We recommend going up one size if you are in between sizes or sticking with your standard UK size.

For example, if you are in between sizes UK 8-10 then go with the UK 10. Or alternatively you can check out our Size guide and you may then find from the measurements that your standard UK size may suit your body shape better.

Cinched is proud to say it is Irish born. We are based in the beautiful city of Limerick, Ireland.  All dresses are stored and sent out to our Cinched Ladies from our Limerick HQ.  

Yes of course. You can purchase our Gift Cards here.

We are so sorry if the dress you wanted is sold out! Cinched by Chloe is a small Irish business so please try to be patient with us if your dress is sold out.

If you want to be notified when your favourite dresses are back in stock send us an email at: info@cinchedbychloe.com .

We will email you as soon as we know.

RETURNS

We really do hope you love your Cinched dress however if you are not fully satisfied with your purchase(s) then you may return your item(s) to us within 14 days of receipt for a full refund or 28 days of receipt for an exchange, provided they are in the original condition received; with tags and labels intact, unworn, unwashed and within the 28 day period.

Deliveries are returned at your own cost.

Once your return has been received by us:

For a full refund, it can take up to 14 days for payment to be returned to your bank account.

For an exchange, we will contact you within 1-3 working days.

If you need more information please email us at: info@cinchedbychloe.com.

If you receive your Cinched dress and she is faulty, then firstly we would like to apologise that you have not had a true Cinched experience and secondly, if you could please contact us at info@cinchedbychloe.com and we can walk you through the returns and exchange process.

SHIPPING

Ireland Standard: €5.99

Ireland Express: €9.99

Northern Ireland/United Kingdom: €14.99 

Europe: varies between €14.99 -€18.99 (You will receive exact rate depending on the country you are sending to at checkout)

Countries in North America/South America /Asia/Africa/Australia: prices will all vary depending on the country you are sending to, exact rate given at checkout.

DELIVERY

We aim to have your Cinched by Chloe order out to you in 1-3 working days within the Republic of Ireland.

International deliveries will take slightly longer however you can contact us at info@cinchedbychloe.com to track your Cinched order.

It is worth the wait we promise! 

We apologise if your order has been delayed! Please email us as soon as possible with your Full Name and Order Reference number at info@cinchedbychloe.com and we will track your Cinched beauty down for you. 

When your order has been processed you will receive a confirmation email containing all the information on your order, including what you purchased and your order number.

Depending on the day of purchase, 1-2 working days later you should receive a despatch email with confirmation of despatch and your tracking number.

If you do not receive these emails then please email us as soon as possible at: info@cinchedbychloe.com .

Orders placed outside of Ireland may receive customs fees. All customs fees must be paid by the customer and will not be covered by Cinched by Chloe. 

Customs fees are assessed at the carrier's discretion and in accordance with their local legislation.

We advise contacting your local customs office for more precise information.

Contact Us

If you have any other questions that have not been answered above then please do email us at info@cinchedbychloe.com or you can fill out the contact form below:

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